1. How do I download data after I’ve purchased it?

Go to the ‘My Account’ pages and click on ‘Downloadable Counts’ on the left hand side. This will open up a list of folders, in which your counts are saved. Go to the folder you initially saved the count in and expand the list. Here you will find the details of your count with a button asking you to ‘download’. Click this and a CSV file will open.

2. Can I download my purchased data more than once?

No. You only have one opportunity to download your purchased data, so ensure you save it to a safe location.

3. Is VAT added to the price summary information?

The price shows the amount of VAT that will be added to the total cost. VAT will be added at the shopping cart stage, giving you the total amount payable.

4. How do I create new folders to save my counts?

When you choose to save data on the summary tab, you will be asked to name the file and give a description. This can be any name to help you establish which count you are saving. The third field is ‘Folder’. To create a new folder tick the box at the side of the drop down list and enter the title of the folder you’d like to create. Then click “save” and the count will be saved within the newly created folder.

5. The total cost is above my credit limit. Can I pay the remaining amount on a credit card?

All transactions must be paid for in full, using only one method of payment. If your count is above your current credit limit, please contact a member of our sales team on 0870 845 5005 who can take a payment over the phone and update your credit limit online.

6. The system is taking a long time to build a list or extract data. What can I do to speed this up?

We recommend a minimum broadband connection of 0.5 MG when using DV Access. Any connection less than this will run extremely slowly and may struggle to complete your commands. If your connection is higher than this and you are still experiencing problems, please email datavision@lbm.co.uk.

7. Can I purchase email addresses only?

This is currently unavailable through our online platform. Mail addresses come as standard, and deleting this option will cause the count engine to crash. If you require email only counts, please contact a member of our sales team on 0870 845 5005 who will be happy to assist.

8. What is the ‘Debranching’ option and how will this affect my count?

Debranching is the removal of all branches of a company. For example, you may want to contact the head office of a bank, but not each of its high street branches throughout the UK. Debranching will ensure that only the head office information is given and no smaller outlets are included.

9. How often is the model data refreshed?

The model data is linked to our central Marketfile, and as such is refreshed on a monthly basis. Any changes in a company recorded in the Marketfile will automatically inform the model, causing it to change accordingly.

10. What is the difference between SIC and LBM codes?

Standard Industrial Classification (SIC) codes are officially recognised codes used to classify business establishments and other statistical units by the type of economic activities they are engaged in. LBM codes work on this principle but use less jargon and are more divided into sectors to give you more defined search criteria that are easy to understand and use.

11. What does ‘single’ and ‘multiple’ use mean?

Single use data is only for use once. This is for one-off campaigns, and cannot be used on more than one occasion. Multiple use can be used repeatedly over a 12 month period, with the exception of email address which can only be used 12 times. Multiple use is recommended for continued campaigns and often offers better return on investment.